1. What payment methods do you currently accept?
We currently accept payment via Paypal and Credit/Debit Card.
2. How can I check my order status?
If you want to track the status of your order, such as where your order is, when you will receive it, whether it has been dispatched, please log in and click My Orders on any page of the website.
3. Are there any additional fees involved in shipping?
In some cases, your destination country may charge customs duty or other taxes. We have no control over these charges as customs policies vary widely from country to country. Please check with your local customs office for further information.
4. Where can you ship to?
We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP.
5. What kind of warranty or guarantee do you offer on your products?
We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C personnel will conduct detailed check of the items to ensure the high quality.
6. What is your Return Policy?
If for any reason you are not satisfied with your item(s), please contact theslashop at service@theslashop.com.We accept return or exchange within 14 days of the item(s) arrival to you if you are not 100% satisfied. Shipping fee will not be refunded. Products with quality-related issues, such as damaged, defective, or mis-shipped items will receive a full refund including shipping fee.
7. How much will the shipping cost?
We have three shipping methods including expedited shipping, standard shipping and super saving shipping. The shipping fee varies from country to country. It also depends on the weight of the items you order. You may place a test order to check the shipping fee.
8. How long is the delivery time?
You may check the specific tailoring period on the product page. The shipping time depends on shipping methods. The fastest shipping - expedited shipping takes 3-6 business days for the shipment. The standard shipping takes 7-15 business days.